Help is just a chat, messenger, skype, email or phone call away
Our support tracking system ensures effective control and monitoring of all support requests. Clients can contact our support team at any time and our system will route you to the FreeDesk technicians.
FreeDesk Technicians are trained to resolve you minor problems immediately with out you incurring cost. Tasks that are unable to be resolved in this matter are documented and escalated to a senior engineer via our Service Scheduler. You job is micro managed to catch any irregularities and reported to our Client Service Manager (The Wizard).
On going updates are provided by our iAssist managed SMS system.