iAssist specialise in Business support. Our policies and procedures are built around the needs of small and medium businesses.

Our team are trained specifically in technologies that support business. We partner with the game changers and strive to understand the market trendand guid our client confidently through the maze that we call Technology.

PAYG - (Pay as you go)

Pay as you go is exactly what it sounds like. PAYG clients have access to all of our departments at a fixed Hourly Rate.
No monthly commitments required. 

PAYG Includes

  • No Agreement
  • Asset management
  • FreeDesk Support
  • Remote Support
  • Junior to Senior Technician support
  • Credit account on approval
  • After Hours Support (Additional fees apply)
  • Pick up and delivery service.

IMS - (iAssist Managed Services)

iAssist Managed Services (IMS) clients choose the services that they want iAssist to manage. Some services are included in our management agreement.

Base Includes

  • Service Level Agreement SLA
  • Asset management Including Warranty Tracking
  • FreeDesk Support – unlimited
  • Remote Support – unlimited
  • Junior to Senior Technician support – unlimited
  • Credit account on approval
  • After Hours Support (Limited)
  • Pick up and delivery service.
  • iAssist Internet Security – Automated case – workorder logging.
  • Microsoft Office 365 (Basic or Standard)
  • Cloud Storage
  • Exchange Mail Server
  • Backup Services
  • Client Services Portal
Additional Agreement Services available
 
  • Web Site Hosting and Management
  • Server Management  on-prem or cloud
  • Advanced Backups
  • Network Management
  • Wifi Mesh and Point to point Management
  • Account Keeping Services
  •  BAS Services
  • Payroll Services
  • CCTV Management
"Its hard to find a IT company you can trust, iAssist have got my trust and my Business." - Graham Younghusband
5/5
" iAssist gave us a fast WIFI internet from 15km away. Everybody else said it wasn't possible." - Capricorn Caves
5/5