An awesome place to work
Our people are the secret behind our success. They are our brand and the reason we can, and have, provided businesses with smart business and technology solutions. That’s why it’s so important to us that our team feels valued, passionate, and inspired. We strive to create a fun, family-oriented, and flexible workplace that offers a dynamic work environment.
We believe that when our team is happy, our clients are happy too. We encourage a culture of collaboration, where everyone’s ideas are valued and innovation is celebrated. Our flexible work arrangements ensure that our team can maintain a healthy work-life balance, which is essential for their well-being and productivity. We also organize regular team-building activities and social events to foster a sense of community and camaraderie among our staff.
Position Title: Service Manager
Reports to: Operations Manager
Hours of Work: Full time – Monday to Friday 8:00am – 5:00pm
Location: Rockhampton Office
Remuneration: Starts at $80,000 p/a
Work from Home: Not available
The Service Manager plays a critical leadership role in coordinating the day-to-day operations of the IT services team. The position is responsible for managing technician scheduling, optimising team productivity, and ensuring jobs are delivered efficiently and on time.
This role works closely with clients, technicians, and internal departments to maintain clear communication, resolve service issues, and uphold high standards of customer satisfaction.
Success in this position requires strong leadership, organisational skills, and the ability to balance resource planning with service quality, ensuring both operational efficiency and an exceptional client experience.
Position Title: Customer Service Representitive – Entry Level
Reports to: Operations Manager
Hours of Work: Full time – Monday to Friday 8:30am – 5:00pm
Location: Rockhampton Office
Work from Home: Not available
iAssist is seeking a motivated and friendly team member to join our Rockhampton office as a Customer Service Representative. This entry-level role is the first point of contact for clients, providing professional front desk service while delivering basic Level 1 IT support for computers, laptops, smartphones, and tablets.
You will be responsible for handling customer enquiries, logging jobs, assisting with basic technical troubleshooting, and supporting the service team in delivering timely and effective solutions. Strong communication, attention to detail, and a customer-first mindset are essential, as all interactions are conducted with professionalism, confidentiality, and integrity.
This role offers an excellent opportunity to build technical and customer service skills within a supportive team environment, with opportunities to learn, grow, and contribute to a business committed to delivering trusted, high-quality IT solutions